Effective Date: 2024.12.08
Please read this Refund Policy carefully before making a purchase on our website https://mentalstation.shop. By making a purchase, you agree to be bound by the terms and conditions of this policy.
1. General Policy
We have a strict no-refund policy for all products and services purchased through our website. Once a transaction is completed and the order is processed, we are unable to offer any refunds, regardless of the reason. This includes but is not limited to cases where you change your mind, find the product or service unsuitable after purchase, or encounter technical difficulties that are not directly attributable to our gross negligence.
2. Exceptions
In extremely rare circumstances, we may consider a refund on a case-by-case basis. However, such exceptions will only be made if it can be clearly demonstrated that the product or service was materially defective at the time of delivery due to our error, and we are unable to remedy the situation through replacement, repair, or other means of compensation. Documentation, such as photographs, detailed descriptions, and any relevant correspondence, will be required to support your claim.
3. Processing Time
If an exception is granted for a refund request, please note that the processing time may vary depending on various factors, including the complexity of the situation and the payment method used. We will make every effort to process refunds within 14 business days from the date the exception is approved. However, in some cases, it may take longer due to external factors such as bank processing times or international payment regulations.
4. Contact Us
If you believe you have a valid reason for requesting an exception to our no-refund policy, please contact our customer support team at fortune6677830@gmail.com or 18483694688 . Provide as much detail as possible regarding your purchase and the issue you are experiencing. Our team will review your request and respond to you within 14 business days.
5. Modifications
We reserve the right to modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates. Continued use of our website after any modifications implies your acceptance of the revised Refund Policy.
Please note that this Refund Policy is designed to be fair and reasonable to both our customers and our business operations. We strive to ensure the quality of our products and services, but given the nature of digital and online transactions, we must maintain a consistent policy to manage our business effectively.